Becky, I wanted to thank you for the outstanding service that you have provided to my wife and I over the past several years on arrangement of some great vacations at Sandals. You have always been prompt to our requests. You have been a true value to us in obtaining the best value for our vacations and you have always given us great options to choose from. One of the things that we certainly have appreciated is your correspondence with the Sandals Resorts prior to our arrival, at check-in we have always received a room upgrade and Sandals has always acknowledged to us that Beach Bum Vacations is one of their top booking travel agencies. It is also so good that we receive one package/folder from you prior to our vacation that contains detailed itineraries, tickets and all other required documentation.
On one occasion we did experience some issues at the Sandals Resort due to personnel issues at the resort and I did have a meeting with the General Manager at the Resort. I mentioned that Beach Bum Vacation had made our arrangements and he was very much aware of your company, the morning of our departure he met us with the Guest Services Manager and they gave us compensation for the issues we had. I do not believe we would have received any compensation if I did not tell him that Beach Bum Vacation had arranged our vacation. On our next vacation to the resort you followed up with the resort prior to our arrival and we were acknowledged by the management team at the resort and treated in a special way. I doubt any travel agent or agency would ever go "the extra mile" that you took!
Also you have always gotten us tremendous prices on hotel and parking at the Philadelphia Airport the night before we depart on our vacations due to your connections with hotels at the airport, this has always made our arrival at the resorts relaxing and well rested when we return home vs. trying to rush to and from the airport and riding buses when we leave and return to a remote parking lot.
Bottom line is that we will always use you and Beach Bum Vacation for our travel arrangements because of the outstanding work you have demonstrated to us in the past years and the recognized reputation of Beach Bum Vacation.
Many thanks to you and Beach Bum Vacation for an outstanding job! We look forward to working with you on our future vacations.
Bill & Karen
Cape May County, NJ